Damage To Home Or Business
When To Call An Electrician
- Your circuit breaker or fusebox is damaged
- You have wiring damage inside your home
- You see standing water near wires or appliances. Stay away from the water!
You have overhead service, and
- The weatherhead (the point at which AEP’s line from the pole attaches to your home or business) is damaged, or,
- There is damage to the vertical pipe (conduit) that encloses the AEP line between the weatherhead and the meter.
Why Call An Electrician
When the power goes out, your problem may be with the building's electrical system
especially if only part of the electricity is out in the building. Be sure to check
and reset your circuit breaker or fuses.
When AEP Is Responsible For Repair
- There are downed poles and wires.
- The
electric meter is damaged.
- The wires that go from the transformer to the weatherhead are damaged.
- Safety Hazard Conditions
Call our Customer Operations Center at
888-710-4237.
Safety Hazard Condition
A safety hazard is a condition that poses an immediate risk to the public, and can include:
- Downed wires that may be sparking or near water
- Downed poles
- Trees that have fallen on power lines
Never go near or touch a power line.
Letting AEP know about safety hazards helps prevent phone lines from becoming overloaded
and helps us prioritize work.
×
Weatherhead
The weatherhead is attached atop the metal conduit (pipe) or cable that rises from
the meter box and typically continues above the roofs edge to provide safe clearance.
The weatherhead, service entrance cable, riser pipe and meter box, together, comprise
the "electric service entrance".
×
Meter And Meter Box
An electric meter is a device that measures (in kilowatt-hours) the amount of electricity a home or business uses.
A meter box is the protective housing for the electric meter. It contains a socket into which the electric meter is plugged.
×
Meter Box
- Columbus Southern Power customer bills begin with "10"
- Ohio Power customer bills begin with "07"
- Wheeling Power customer bills begin with "06"
×