AEP News & Information

Get the most recent news and updates about AEP.

Below are the most recent news releases across our service territory.

AEP Ohio

  • 7/1/2020
    7/1/2020

    GAHANNA, Ohio, July 1, 2020 – The AEP Ohio Neighbor to Neighbor Program is now accepting applications for utility assistance grants for the 2020 summer cooling season.  Through a partnership between AEP Ohio, an American Electric Power (NYSE: AEP) company, and Dollar Energy Fund, eligible AEP Ohio customers who need help during the summer months can apply for assistance to maintain or restore their electric service.

  • 6/11/2020
    6/11/2020

    More than 3,000 line, contractor and support personnel are working to restore power after a fast-moving, strong storm with winds higher than 60 m.p.h. crossed the state. 

AEP Texas

Appalachian Power

Indiana Michigan Power

  • 6/29/2020
    6/29/2020

    The Indiana Utility Regulatory Commission (IURC) issued an order to address the impact of the COVID-19 pandemic on Indiana’s energy companies.

  • 6/28/2020
    6/28/2020

    With more than 200 utility specialists on the ground, I&M has restored power to nearly 90% of the nearly 20,000 customers who lost service across southwest Michigan and northern Indiana.

Kentucky Power

Southwestern Electric Power Company

  • 7/2/2020
    7/2/2020

    The Public Utility Commission of Texas (PUCT) has denied approval of a plan by SWEPCO to add 810 megawatts (MW) of wind energy. While the PUCT rejected the proposal, the full project will proceed to serve SWEPCO’s customers in Arkansas and Louisiana, based on regulatory approvals previously received in those states.

  • 6/30/2020
    6/30/2020

    The update includes flexible payment options, resumption of disconnections in July for Louisiana and Texas customers, how to contact SWEPCO, business assistance, scams alert and ways to save energy and money. 

Public Service Company of Oklahoma

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Privacy Policy

Privacy Policy for AEPNationalAccounts.com

Scope

This Privacy Policy applies only to AEPNationalAccounts.com. Other AEP websites and apps may be governed by their own privacy policies, appropriate to the uses and needs of each. Throughout the site or app, we may provide links to resources and sites that are not part of AEPNationalAccounts.com. This Privacy Policy does not apply to those resources and sites.

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Information Collected

  1. Passively collected information

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  2. Personally identifiable information

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Use and disclosure of information

The information you provide to us will be used to respond to requests you may make for services. Some or all of this information may be added to your permanent account record and may be used for research purposes.

In addition, we may use elements of this information in the following situations:

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  3. We may make the information available to third parties who are providing the product, service or information that you have requested (but not your password);
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  7. We may disclose the information if we believe that disclosure is required by law or regulation or in response to a subpoena or other order of a court or other governmental agency.

AEP uses Flurry Analytics Service (provided by Yahoo) in order to improve its mobile apps. Flurry’s privacy policy governs the use of this information.

Also, AEP reserves the right to share any aggregated information (i.e., non-personally identifiable information) with any third parties for any reason, unless prohibited by law.

We will not sell, rent or otherwise disclose the information we gather about you or your account to any third party, except as outlined in this Privacy Policy.

Security

AEP takes reasonable steps to protect your personally identifiable information as it is transferred to us, through the use of Web technologies such as the Secure Sockets Layer and others. However, no Internet transmission of information is ever completely secure or error-free. In particular, e-mail sent to or from AEP may not be secure.

How to Reach Us

If you would like to update your personally identifiable information or if you have questions about this privacy policy, please contact us.

Changes to This Policy

AEP reserves the right to change this Privacy Policy at any time. If this Privacy Policy changes, the revised policy will be posted to this site. Please review this Privacy Policy before you provide any personally identifiable information through this site. Use of our web site after the posting of a revised privacy policy constitutes your consent to the revised policy.

This policy was last revised on December 13, 2017.

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